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Do you want to Change your Password?

Personal Financial Services
Private Passport Call our Help Center at:
888-635-5350
(U.S. and Canada)
312-557-5900
(outside U.S. and Canada)
M-F 7am-9pm CST; Sat-Sun: 7am-3:30pm CST
Northern Passport 866-494-4270 M-F 7:30am-6pm CST
Wealth Passport 877-651-9149 M-F 7am-6pm CST; Sat: 7am-3:30pm CST
Family Passport 866-494-4270 M-F 7:30am-6pm CST
Institutional Services
Global Investor Passport Call our Help Center at:
800-727-7435
(U.S.)
312-630-0667
(Outside U.S)
M-F 7:30am-6pm CST
Treasury Passport
Login
312-444-7783 M-F 7:30am-5pm CST
Business Passport
Login
Call our Help Center at:
877-650-0096
(U.S.)
M-F 7:30am-6pm CST
NTGI Client Performance Reporting 800-727-7435 M-F 7:30am-6pm CST
Benefit Payment Passport 800-727-7435 M-F 7:30am-6pm CST
Securities Lending Passport 800-727-7435 M-F 7:30am-6pm CST
Correspondent Services 800-727-7435 M-F 7:30am-6pm CST
Foreign Exchange Passport 312-444-7889 (Chicago) 44 (0) 207-638-7944 (London)
65-6437-6688 (Singapore)

What happened to the Account Access “sign on” selector?
Where do I input my Org ID?
Can I use my old password with the new login screen?
When do I use a token? 
Where do I enter my token information?  
My account has been locked. What do I do now?
I have forgotten my User ID or password. What do I do now?
How do I get access to Northern Trusts online services?
How do I keep my personal information secure?
In case of an emergency event how can I receive updated Northern Trust information?
What browsers can I use?

What happened to the Account Access “sign on” selector?
We have consolidated the separate Passports into a single login experience.  You do not have to select your Passport. Just enter your User ID and password (PIN + token if applicable) and you will be directed to your Passport. If you previously used the same User ID to access multiple passport application you will be presented with a list of applications after entering your User ID and Password (PIN + Token if applicable.)

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Where do I input my Org ID?
We have consolidated the Organization ID and User ID separated by a / . This consolidated information should be entered in the User ID input box.
example ID: C77777/JSMITH

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Can I use my old password with the new login screen?
Yes, your User ID, Password and PIN + token (if applicable) have not changed.  If you need help with accessing Passport please call your Help Center.

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When do I use a token?   
Unless you have been directed to use the Token Login by your Northern Trust Representative you should login using the Password Only Login.

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Where do I enter my token information?  
Use the GO TO TOKEN LOGIN link.  You will be presented with a PIN + Token input box to enter your credentials. 

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My account has been locked. What do I do now?  
Please call your Help Center.

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I have forgotten my User ID or password. What do I do now?
Please call your Help Center.

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How do I get access to Northern Trust's online services?
Please visit our online services section for detailed service information (including funds transfer, custom reporting and alert notifications capabilities) and enrollment instructions for your accounts.

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How do I keep my personal information secure?
To keep your personal information safe and secure, never provide your ID, password or other information as the result of an e-mail request. If you receive such a request that appears to come from Northern Trust, please call the Help Center.

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In case of an emergency event how can I receive updated Northern Trust information?
You may call toll-free from anywhere in the U.S. to hear a recorded message about your local Northern Trust office. Please call 1-800-682-0009, Northern Trust's Client Emergency Line, for updates and other relevant information.

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What browsers can I use?
You will have the best viewing results with Internet Explorer version 6.0 or higher. 

Private Passport
You will have the best results using the following browsers:

   Internet Explorer version 6.0 or higher (Upgrade IE Now)
   Firefox version 1.5 or higher.  (Upgrade Firefox Now)

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